Shipping

In-stock items typically ship within 3–5 business days. Because many Tide & Twig pieces are handmade or made to order, some items may require additional processing time. Any additional processing time will be noted in the item description.

Refund Policy

Because Tide & Twig items are handmade and many are one of a kind, all sales are final. However, if your order arrives damaged, defective, or incorrect, please reach out so I can help resolve the issue.

To begin a return, please contact us at tideandtwig@gmail.com

Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact Tide & Twig as soon as possible so we can evaluate the issue and make it right.

Refunds

Once the issue has been reviewed, I'll work with you to determine the best solution, which may include a replacement or refund. If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to appear in your account. Timing may vary depending on your bank or credit card company.